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Customer Service

Customer Service


How May We Help You Today?


Please check our FAQ's for the quickest answers to your questions. If you need to order a replacement part, please visit our replacement parts site.

If you still need personal assistance with Radio Flyer products or have general questions, please contact us by one of the options below:

Click here to check the status of your order. No account required.

E-Mail:

Contact Us

PLEASE NOTE: If you already own a Radio Flyer product, please have the model number and MD code (located on the warning label) available at the time of your call.

Phone:

1.800.621.7613

(Please Note: Customer Service is available Monday - Friday 8:00am to 5:00pm CST.)

What is the best time to call Customer Service?

Customer Service typically fields a higher volume of calls on Mondays, during the lunch hour and on the first business day following a holiday. For faster assistance, we recommend calling Tuesday – Friday, between the hours of 8:00am and 11:00am CST or 2:00pm and 5:00pm CST. You can also complete the Contact Us form at any time and a Customer Service Representative will provide a detailed response within two business days.

Mail:

Radio Flyer Inc. | 6515 West Grand Avenue | Chicago, Illinois 60707

Electric Vehicle Service Centers: Find a list of our service centers here!

Europe

Denmark

Phone: +45 36 71 36 05

Germany

Phone: +49 (0) 201-894-5020

USA

Phone: +1 (773) 637-7100

Asia

China & Hong Kong

Email: CS-APAC@radioflyer.com

WeChat:

South Korea

Email: jpark@jonetrade.com Phone: 070-7719-3384


 
Warranty Parts

Warranty Replacement Parts

If you recently purchased a Radio Flyer product and received a defective part or missing a part , please complete our parts order form.

View the Form
Survey

Customer Satisfaction Survey

If you have a moment, we invite you to take an online survey about our customer service. The feedback we receive from our customers is very important to us.

View the Survey
Helful Hints

Helpful Hints

Check for helpful tips for easier customer assembly.

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FAQs

FAQ's

Check here first for frequently asked questions about Radio Flyer.

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Electric Vehicles Troubleshooting Guide

Electric Vehicles Troubleshooting Guide

Check here guidelines and troubleshooting tips for Radio Flyer Electric Vehicles.

View the Site
Product Recalls

Product Recalls

Check any product recalls.

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