RETURN POLICY - UNITED STATES

Radio Flyer Return Policy for Finished Goods (excludes Build-A, Replacement Parts, and Tesla Model S for Kids)

Returned items must be in new condition with their original packaging and unassembled. Purchases must be returned within 45 days.

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges for both delivery and returns are not refundable. Please also note that this also applies to items received as gifts. If you return a gift, you may receive a credit to Radioflyer.com in place of a refund.

All returns require an RMA, Return Merchandise Authorization number, which may be obtained by contacting Radio Flyer Customer Service at custserv@radioflyer.com. Customer Service hours are 8:00 am CST - 5:00 pm CST, Monday to Friday.

Please be sure to use a secure shipping method to send the item, so that it may be tracked. Radio Flyer will not be responsible for items lost during shipping and cannot process your return until the item is received.

Any large package surcharge charged at checkout is non-refundable.

Please note that the following items are final sale and cannot be returned: Model #998 DJ Dance & Spin™: 6V Ride-On, Model #926 Super Speedway Racer: 6V Ride-On Kids Car, Model #952 Riptide: Red 12V Ride-On Kids Car, Model #952P Oasis: Pink 2-Seater 12V Ride-On Car.

Radio Flyer Return Policy for Build-A-Wagon, Build-A-Trike, and Build-A-Scooter

Wagons and scooters with personalized names may not be returned or exchanged except when due to a product defect. This does not include misspellings or typing errors that occurred during the order process. Personalized nameplates are final sale. Accessories purchased as part of your customized order (such as canopies, storage and seat pads) in new condition may be returned or exchanged within 45 days. Shipping charges for both delivery and returns cannot be refunded.

Radio Flyer Return Policy for Parts

Any replacement parts ordered online or over the phone with a representative are considered final. We do not offer refunds, exchanges, or returns on replacement parts.

If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting Radio Flyer Customer Service here or calling 1-800-621-7613.

Radio Flyer Return Policy for Tesla Model S for Kids

Returned products must be in new condition with their original packaging and unassembled. Purchases must be returned within 45 days. License plates and parking signs are final sales. This does not include misspellings or typing errors that occurred during the order process. Shipping charges for both delivery and returns cannot be refunded.

Returns and refusal of delivery will be subject to a 10% restocking fee.

The $100 large package surcharge charged at checkout is non-refundable.

Radio Flyer Return Policy for Flyer™ S533 eScooter

Flyer™ e-Scooters can be returned for free within thirty (30) days of delivery.  To return a product that is not defective or damaged, you must contact Customer Service within thirty (30) days of the receipt of the product. To qualify for a return, the product must: 

  • be in the original packaging and condition that you receive it in; and
  • must include all items that were inside the box, including but not limited to all of the packaging, the charger, hardware, instruction manual, etc.

Customer Service must authorize the return and provide an RMA number for your return. Returns will not be accepted without prior approval. Any warranty issues must be resolved prior to processing a return. Returns will not be accepted after forty-five (45) days of the delivery date. The purchaser is responsible for all return shipping costs. To begin a return, email customerservice@radioflyer.com with your order number and reason for the return.

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Refunds will not include the cost of any initial shipping costs or any large package surcharges.

Refusal of delivery will be subject to a 10% restocking fee.

Please be sure to use a secure shipping method to send the item, so that it may be tracked. Radio Flyer will not be responsible for items lost during shipping and cannot process your return until the item is received.

Defective Product

We want you to be pleased with your Radio Flyer purchase. If you receive a product that is not functioning properly, please call our Customer Service Department at 1-800-621-7613. Customer Service hours are 8:00 am CST - 5:00 pm CST, Monday to Friday.

Cancellation/Changes to your Radioflyer.com Order

If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting Radio Flyer Customer Service here or calling 1-800-621-7613.

PLEASE NOTE - Order changes can only be made during Customer Service business hours. Customer Service hours are 8:00 am CST - 5:00 pm CST, Monday to Friday. These changes include cancellation requests, address changes, upgraded shipping or adding items to your order.

Returned items must be in new condition with their original packaging and unassembled. Refunds will only be issued for the purchase price of the item returned. Shipping charges are not refunded. The customer is responsible for any returned shipping charges.

All returns require an RMA, Return Merchandise Authorization number, which may be obtained by contacting Radio Flyer Customer Service at custserv@radioflyer.com. Customer Service hours are 8:00 am CST - 5:00 pm CST, Monday to Friday.

Please add the RMA# to the outside of the box you are returning. Failure to provide an RMA number with return items may be subject to no refund for your returns.

If you refuse delivery of a shipment you will be credited the purchase price less all the shipping charges and re-stocking fee, if applicable.

If you receive a defective product from us, please call us at 1.800.621.7613 or e-mail us at custserv@radioflyer.com.

Flyer™ Return Policy for eBikes and eScooters

You can find details regarding our eBike and eScooter return policies here.