Customer Service

LIMITED WARRANTY

WHAT IS COVERED?

Radio Flyer Inc. warrants that its products will be free from defects in material and workmanship occurring under normal use for a period limited to one (1) year from the date of the original purchase if the product is not registered with Radio Flyer and two (2) years from the date of the original purchase if the product is registered with Radio Flyer within one (1) year of the date of the original purchase of the product (dated sales receipt is required for proof of purchase). If the product was purchased from https://www.radioflyer.com on or after July 25th, 2018, it is valid for a two (2) year warranty.

EXCLUSIONS

Battery Operated Products

Radio Flyer Inc. warrants that its Battery Operated Products will be free from defects in material and workmanship occurring under normal use for a period limited to one (1) year from the date of the original purchase (dated sales receipt is required for proof of purchase). In addition to the specifications in the general warranty policy below, the warranty on Battery Operated Products does not cover: damage caused by improper assembly; damage caused by storing the product outdoors in snowy or rainy weather; failure to follow the Vehicle Care Guidelines included in your product manual.

Inflatable Bouncers

Radio Flyer Inc. warrants that the fabric used in its Inflatable Bouncers will be free from defects in material and workmanship for a period limited to 90 days from the date of the original purchase and that the electronic blower will be free of defects in material or workmanship for a period of one (1) year from the date of original purchase (dated sales receipt is required for proof of purchase).

WHO IS COVERED?

This warranty only covers the original purchaser of the product and cannot be transferred to any other person. The product must have been assembled and maintained per the product instructions.

WHAT IS NOT COVERED?

This warranty does not cover:

  • non-Radio Flyer product (including MP3 players);
  • misuse, lack of care, mishandling, accident, abuse or other abnormal use; or use of the product other than for its intended purpose;
  • damage caused by improper or unauthorized repair or maintenance;
  • products that have been modified or altered;
  • normal wear and tear,
  • cosmetic issues such as fading or scratches from normal wear, or
  • any other cause not arising from defects in material and workmanship.

HOW DO I MAKE A WARRANTY CLAIM?

You can make a warranty claim online or by calling a customer service representative at 1(800)621-7613.

HOW DO I REGISTER MY NEW RADIO FLYER?

Register your Radio Flyer toy by following this link: http://content.radioflyer.com/ask/product_registration.aspx

SOLE AND EXCLUSIVE REMEDY

Your sole and exclusive remedy for breach of this limited warranty, and Radio Flyer's sole and exclusive liability, is to either repair or replace the defective product. Repaired or replaced products will be warranted to the end of the warranty period of the original product. They do not extend the original warranty period.

DISCLAIMERS

This Limited Warranty is the only express warranty made to you and is provided in lieu of any other express warranties or similar obligations (if any) created by any advertising, documentation, packaging, or other communications. EXCEPT FOR THE LIMITED WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RADIO FLYER HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL RADIO FLYER OR ITS SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF THE USE OF THE PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF VALUE OF THE PRODUCT OR LOSS OF USE OF THE PRODUCT, EVEN IF RADIO FLYER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some states do not allow the limitation of implied warranties or the exclusion of consequential or incidental damages, therefore the above limitation of implied warranties or the exclusion of consequential or incidental damages may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.

LIMITED WARRANTY FOR FLYER™ KID BIKES: MODELS #835 (RZ/BLZ/PZ/WZ/TZ), #840 (RZ/BLZ/GZ/PPZ/TZ), #845 (RZ/BLZ/BKZ/PPZ/TZ)

WHAT IS COVERED?

Radio Flyer Inc. warrants that its Flyer™ kid bike will be free from defects in material and workmanship occurring under normal use for the warranted period of one (1) year from the date of the original purchase, with the below exceptions:

Five (5) Year: bike frame, front fork

30 Day Warranty Period: normal wear parts including Bearing Races, Bearings, Brake Pads, Bushings, Cables and Housings, Cassettes, Chain, Chainrings, Free Hubs, Grips, Paint Fading Caused by UV Light or Outdoor Exposure, Pawls, Rubber Moving Parts, Saddle, Saddle Cover, Seals, Spokes, Sprockets, Stripped Bolts and Threads, Tires, Tools, Tubes, Wheel Braking Surfaces

Note that proper maintenance and care will extend the lifecycle of your bike. Wear components will require replacement over time as part of regular maintenance schedule. Replacement components are available for purchase through Radio Flyer by emailing customerservice@radioflyer.com or calling 1-800-621-7613.

EXCLUSIONS

WHO IS COVERED?

This warranty only covers the original purchaser of the product. The warranty is only applicable within the country of purchase and the warranty will be null and void if the product is used outside of the country of purchase. The warranty cannot be transferred to any other person. The product must have been assembled and maintained per the product instructions.

WHAT IS NOT COVERED?

This warranty does not cover:

  • improper assembly;
  • misuse, lack of care, mishandling, accident, abuse or other abnormal use; or use of the product other than for its intended purpose;
  • damage caused by improper or unauthorized repair or maintenance;
  • products that have been modified or altered;
  • corrosion;
  • cosmetic issues such as fading or scratches from normal wear, or
  • any other cause not arising from defects in material and workmanship, including normal wear and tear of any Covered Component;
  • Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes).
  • Any damage or defects to Covered Components resulting from failure to follow instructions in the bike’s owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the bike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
  • For the avoidance of doubt, Radio Flyer Inc. will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
  • Modification to the bike outside of the original design will null and void the warranty.
  • non-Flyer™ product (including MP3 players)

HOW DO I MAKE A WARRANTY CLAIM?

RADIO FLYER INC. WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.

To exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:

1. Contact the Customer Service team by email at customerservice@radioflyer.com or by phone at 1-800-621-7613. Customer Service will work with you to diagnose the issue and identify solutions.

2. If the Customer Service team determines that a Covered Component must be replaced, they will provide you with a set of instructions for returning the defective Covered Component and receiving the replacement.

3. After you receive the replacement Covered Component, Customer Service will also assist in determining how to replace or install the new Covered Component into your bike.

Replacement Covered Components under this Limited Warranty shall only be shipped to the address of the original purchaser.

Should Customer Service determine that a reputable shop is required to replace or install the new Covered Component into your bike, Customer Service must approve all work and associated costs prior to service. Each service will have a max reimbursement amount.

SHIPPING DAMAGE

Shipping damage claims are very time sensitive and it is the purchaser’s responsibility to immediately inspect the bike for damage upon receipt. Radio Flyer Inc. will replace a Covered Component that is damaged during shipment if you:

1. Notify Radio Flyer Inc. of a Covered Component damaged in the shipping process within thirty (30) days of your receipt of the bike;

2. Provide Radio Flyer Inc. with a dated picture of the damaged Covered Component; and

3. Return all original packaging and paperwork included with the bike

Radio Flyer Inc. will not be held responsible for stolen packages and the purchaser is solely responsible for ensuring the package is safely collected at delivery. To more closely control, manage and monitor your delivery, we encourage you to sign up for a free UPS My Choice account. You can learn more about this UPS service and sign up here. Note that a signature will only be required at the discretion of the carrier and the package may be delivered without a signature.

SOLE AND EXCLUSIVE REMEDY

Your sole and exclusive remedy for breach of this limited warranty, and Radio Flyer Inc.'s sole and exclusive liability, is to either repair or replace the defective product. Repaired or replaced products will be warranted to the end of the warranty period of the original product. They do not extend the original warranty period.

DISCLAIMERS

This Limited Warranty is the only express warranty made to you and is provided in lieu of any other express warranties or similar obligations (if any) created by any advertising, documentation, packaging, or other communications. EXCEPT FOR THE LIMITED WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RADIO FLYER INC. HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL RADIO FLYER INC. OR ITS SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF THE USE OF THE PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF VALUE OF THE PRODUCT OR LOSS OF USE OF THE PRODUCT, EVEN IF RADIO FLYER INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some states do not allow the limitation of implied warranties or the exclusion of consequential or incidental damages, therefore the above limitation of implied warranties or the exclusion of consequential or incidental damages may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.