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Frequently Asked Questions

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What is the difference between the classic tires and the air tires on the Build-A-Wagon® and Build-A-Trike®?
Classic tires roll smoothly on even surfaces and are manufactured from a high density foam material. All-terrain air tires offer the ultimate smooth ride on sidewalks, can travel rough terrain and are manufactured from rubber. They are both designed for a quiet ride and long lasting durability.
Are there any promotions?
Any active promotion we have will be listed on our homepage. You can follow us on Facebook, and Twitter (@RadioFlyerInc) for updates about our toys and promotions. You may sign up to receive email notifications of upcoming promotions right here!
Can I buy the Build-a-Product accessories or a name plate separately?
The Build a Product accessories are exclusive for that product option. Due to the licensing and packaging of the accessories, we are unable to sell them individually. As more accessories are introduced to our product line, they can be found here for purchase.
Return Policy
You can find our Return Policy here.
Warranty Policy
You can find our Warranty Policy here.

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We plant a tree for every purchase you make.

With your help, we’ve planted over 220,000 trees!

In addition to the small steps we take at our headquarters in Chicago to be a sustainable and environmentally responsible company, we look for ways to build the outside beyond our own home.

We partner with The Arbor Day Foundation; a non-profit organization that helps make greener communities, replant forests, and help children fall in love with the outdoors. Through this partnership, we donate money to plant a tree in the United States for every toy purchased on radioflyer.com.

Our FUNomenal Team

Here to help, right from Chicago.

Our Customer Service representatives are based out of our Chicago, Il. headquarters. We consistently collaborate with our Product Development team to stay up-to-date and provide feedback from our consumers. Each member of our team completes hands-on product training to provide you with the necessary expertise for fast & friendly help.

At Radio Flyer, our Customer Service team is committed to providing you with world-class service.

Hands-On Training

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Phone: 1-800-621-7613 or +1-773-797-9125 Mail: 6515 W Grand Ave | Chicago, IL | 60707

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