Buying a product
Frequently Asked Questions
Why purchase on radioflyer.com?
The Radio Flyer Promise
Enjoy exclusive benefits by purchasing from radioflyer.com — it’s our promise to you.
When you create an account, shipping is on us
Extend your product warranty automatically by purchasing on radioflyer.com
All products are guaranteed brand-new, authentic and shipped direct from manufacturer
We plant a tree for every purchase you make.
With your help, we’ve planted over 220,000 trees!
In addition to the small steps we take at our headquarters in Chicago to be a sustainable and environmentally responsible company, we look for ways to build the outside beyond our own home.
We partner with The Arbor Day Foundation; a non-profit organization that helps make greener communities, replant forests, and help children fall in love with the outdoors. Through this partnership, we donate money to plant a tree in the United States for every toy purchased on radioflyer.com.
Our FUNomenal Team
Here to help, right from Chicago.
Our Customer Service representatives are based out of our Chicago, Il. headquarters. We consistently collaborate with our Product Development team to stay up-to-date and provide feedback from our consumers. Each member of our team completes hands-on product training to provide you with the necessary expertise for fast & friendly help.
At Radio Flyer, our Customer Service team is committed to providing you with world-class service.