Return Policy - Canada
All products (excluding Tesla Model S for Kids)
Returned products or refusal of delivery will be subject to a 10% restocking fee. Wagons and scooters with personalized names may not be returned or exchanged except when due to a product defect. This does not include misspellings or typing errors that occurred during the order process. Personalized nameplates are final sale. Accessories purchased as part of your customized order (such as canopies, storage, and seat pads) in new condition may be returned or exchanged through January 31st, 2022 from the purchase date. Shipping charges, handling fees for both delivery and returns cannot be refunded.
Returned items must be in new condition with their original packaging, unassembled, and may be returned through January 31st, 2022.
Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges and handling fees for both delivery and returns are not refundable. Please also note that this also applies to items received as gifts. If you return a gift, you may receive a credit to Radioflyer.com in place of a refund.
All returns require an RMA, Return Merchandise Authorization number, which can be obtained by emailing Customer Service at custserv@radioflyer.com. Customer Service hours are 8:00 am CST - 5:00 pm CST, Monday to Friday.
Please be sure to use a secure shipping method to send the item so that it may be tracked. Radio Flyer will not be responsible for items lost during shipping and cannot process your return until the item is received.
Defective Product
We want you to be pleased with your Radio Flyer purchase. If you receive a product that is not functioning properly, please call our Customer Service Department at 1-800-621-7613. Customer Service hours are 8:00 am - 5:00 pm Central Standard Time, Monday to Friday. You may e-mail us anytime at custserv@radioflyer.com
Cancellation/Changes to your Radioflyer.com Order
If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting Radio Flyer Customer Service here or calling 1-800-621-7613.
Tesla Model S for Kids
All Tesla sales to Canada are final. The customer is responsible for all fees and shipping charges. Refusal of delivery will be subject to a 10% restocking fee.