*Enter promo code SPRING15 to receive 15% off your order on radioflyer.com. Offer valid through 4/30/2020 at 11:59pm CDT. Limit one offer/promo code per order; cannot be combined with other promotions including vouchers and points. Not valid on the Tesla Model S for Kids, Tesla accessories, Radio Flyer Adventure Book, parts, previous purchases, gift card purchases, taxes, or shipping charges. Limit of three products per order. Free shipping valid in contiguous United States with account log-in.
*Enjoy free ground shipping when you create an account on radioflyer.com. Account-holders must be logged into their account to receive free shipping. Free shipping is valid only in the United States. Limit of three products per order. Free shipping is not valid on replacement parts, expedited shipping options, or orders shipping to Alaska, Hawaii, US Military or US Territory addresses. For orders that do not qualify for free shipping, the standard UPS shipping rate will apply. Individuals with an account will also receive email communication with exclusive offers. For more details regarding Radio Flyer Accounts, please see our Terms and Conditions. You can find more details about creating an account here.
If your 3-in-1 Folding Wagon did not come with a canopy, we do not have a compatible canopy add-on available separately. If your wagon originally came with a canopy and the canopy needs to be replaced, please contact Customer Service at email@example.com or (800)621-7613.
Can I buy the Build a Product accessories?
The Build a Product accessories are exclusive for that product option. Due to the licensing and packaging of the accessories, we are unable to sell them individually. As more accessories are introduced to our product line, they can be found here for purchase.
My Radio Flyer product is missing parts, what should I do?
We apologize that you received your Radio Flyer product with a missing part(s). To place a replacement order under warranty, please fill out our Warranty Replacement Form, or contact customer service at (800)621-7613 or firstname.lastname@example.org. Please have your MD Number on hand when contacting Customer Service. Please click here to view where your MD Code/Model Number is located.
How do I remove a hubcap?
Please click here for methods on how to remove your hubcap.
Can I order a separate name plate for my product?
No, name plates are available only through the Build-A product line.
Where is my MD code/Model Number?
Please click here to view where your MD Code/Model Number is located.
How can I get measurements on a product?
For a common product measurements, please visit the ‘DETAILS’ tab on the specific product page. For additional information, please email our Customer Service Team with your request at email@example.com
What is your warranty policy?
Our toys come with 1 year warranty coverage for manufacturing defects. You can register your toy here for a free second year coverage (excluding Battery Operated Ride-On products, including the Tesla Model S for Kids). Please click here for full details on our warranty policy. To submit a request for replacement parts under warranty, please click here.
Do your products contain BPA?
We do not use BPA in any of our products.
Do your products contain Latex?
Latex is a chemical building block of natural rubber. Most Radio Flyer products are made of metal and plastic, but some of our air tires are made with a small amount of natural rubber. Therefore, they may contain trace amounts of latex. Please contact Radio flyer Customer Service for more assistance determining which product would best fit your needs.
Do your products meet safety standards?
All of our products meet the industry standards and regulatory standards. Our products are also tested against our own internal Radio Flyer standard that goes above and beyond those set forth by the industry to ensure that we create safe products.
Can I attach a push handle?
The push handles we have available are not universal and cannot attach to any trike. Your trike must have been initially manufactured with the predrilled slot on the frame in order to have a push handle attached securely.
Can I change the wheels on my product for the air/classic wheels?
The wheels on our products are not interchangeable as each of our products have unique measurements based off of their original design.
Why does my product look different than the picture?
Radio Flyer constantly reviews its product and components for quality. Sometimes this requires us to make minor changes to a product in mid-production, and time restrictions do not allow for the appropriate changes on the carton artwork.
Are the hubcaps reusable?
Radio Flyer hubcaps are designed to remain secure once they are applied. Therefore, removing the hubcap would destroy its function. If you need replacements, please visit our Replacement Parts section, or call us at (800)621-7613.
How can I get instruction sheets for my product?
Instruction sheets can be found here. If you cannot locate instruction sheets for your particular product, please email Customer Service firstname.lastname@example.org with your model number and/or a picture of your product.
Odor from the wheels
We recommend that you wash the wheels in hot soapy water and that you temporarily leave the toy outdoors. The rubber smell will dissipate with usage and time. It is important to note that the odor from the rubber wheels is not harmful.
Where can I recycle the batteries in my electric-powered products?
For all Radio Flyer Rechargeable Sealed Lead-Acid Batteries and Lithium Ion Batteries, Please use the Call2Recycle locator to find a rechargeable battery recycler near you. Go to http://www.call2recycle.org/locator/ Please do not dispose of your Lead-Acid or Lithium Ion Batteries in your regular household trash.
For all Non-Rechargeable Batteries, please contact your solid waste department or go to www.Earth911.com to find a recycling program near you.
Sealed Lead Acid Batteries are found in the following products:
GROW WITH ME RACER
LIGHTNING: ELECTRIC RIDE-ON HORSE
PEANUT: ELECTRIC RIDE-ON ELEPHANT WITH SOUNDS
RORY: ELECTRIC RIDE-ON LION WITH SOUNDS
6V BATTERY POWERED FIRE TRUCK FOR 2 WITH LIGHTS & SOUNDS
MONSTER TRUCK WITH LIGHTS & SOUNDS
BATTERY POWERED MOTO RACER™
Lithium Ion Batteries are found in the following products:
Tesla Model S for Kids
Are your products recyclable?
Once disassembled, Radio Flyer products are recyclable. Please consult your local recycling center for specific instructions or go to www.Earth911.com to find a recycling program near you
How can I get a free second year warranty?
To register your product for a free second year warranty (excluding Battery Operated Ride-On products, including the Tesla Model S for Kids), please visit our Product Registration section on our website. You will need your Model number and MD number to register. Both numbers will be located on the product’s warning label. If you have any complications, please contact customer service at (800)621-7613 or email@example.com and we can register it for you over the phone.
If the product was purchased from www.radioflyer.com on or after July 25th, 2018, it is valid for a two (2) year warranty (excluding Battery Operated products, including the Tesla Model S for Kids).
I have an idea for a new product. How can I submit it?
We accept submissions from professional inventors only. Please use our inventor submission form if you would like to submit an idea.
What is the difference between the classic tires and the air tires on the Build A Wagon and Build A Trike?
Classic tires roll smoothly on even surfaces and are manufactured from a high density foam material. All-terrain air tires offer the ultimate smooth ride on sidewalks, can travel rough terrain and are manufactured from rubber. They are both designed for a quiet ride and long lasting durability.