Frequently Asked Questions
Order Status
How do I know you’ve received my order?
When an order has gone through successfully, Radio Flyer will send an order confirmation and order number to the email address that was provided during the order. If you do not receive an email, please check the spam filter in your email. If you are still unable to locate your confirmation, contact Customer Service at customerservice@radioflyer.com.
How can I check the status of my order?
You can check the status of your order by going to https://ordertracker.radioflyer.com/
How do I cancel my order?
If you would like to cancel your order, please contact Radio Flyer’s Customer Service Department at (800)621-7613 within 1 hour of placing your order. Cancelations can only be made during Customer Service’s business hours, which are Monday through Friday from 8:00am CST to 5:00pm CST.
How do I make changes to my order?
Radio Flyer allows edits on an existing order within 1 hour of placing your order. Please call Customer Service directly at (800)621-7613. Please have the credit card that you used for the initial order on hand.
Why do I have multiple charges for an order that went through once?
The multiple charges that you are seeing are pending authorizations. These authorizations are attempts and not official captures, and will drop from your statement within 3-10 business days, depending on your bank. These charges may have appeared due to multiple order attempts or a difference between the billing and shipping address. However, unless you have received multiple order numbers, only one order has been received in our system. If you would like to verify your order, please call Customer Service at (800)621-7613.
How do I know you’ve received my order?
When an order has gone through successfully, Radio Flyer will send an order confirmation and order number to the email address that was provided during the order. If you do not receive an email, please contact Customer Service at customerservice@radioflyer.com or (800)621-7613.