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FAQ

Customer Service

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There are multiple charges on my card. Does that mean I have multiple orders placed?

As long as you received one confirmation email with one Order Number listed, then only one order went through successfully. These charges on your card are pending authorizations tied to an unsuccessful attempt to make a purchase. For any order that failed, these authorizations will fall off of your account within 3-10 business days, depending on your bank.

Do you ship products internationally?

Radio Flyer does not currently ship products internationally. Please click here for a list of our international distributers.

Can I bill to an international address and ship within the US?

As long as your shipping address is within the United States, an order can be placed with an international billing address. To place a successful order, please contact Customer Service at 773-637-7100.

What is your return policy on products?

Our Return Policy can be located here

Is your website secure?

Radio Flyer’s website has SSL (Secure Sockets Layer) at the checkout page and login page to protect any personal information you provide. If you prefer, we would be happy to complete an order over the phone. Please contact us at (800)621-7613.

My billing address doesn’t match my credit card, how do I place an order?

Please ensure that the billing address listed is linked with the particular card you are using to avoid multiple authorizations. If you are still experiencing issues, please contact Customer Service at (800)621-7613. If you see multiple authorizations on your account, they will fall off within 3-10 business days, depending on your bank.

What forms of payment do you accept?

Radioflyer.com is set up to accept Visa, Mastercard, American Express, Discover, and PayPal*. Over the phone orders can accept Visa, Mastercard, American Express, and Discover. *Paypal cannot be used towards the purchase of replacement parts.

Why do you require my birthdate to sign up?

The Children's Online Privacy Protection Act (COPPA) requires that we ask for your birth date. We do not save this information. Please enter the date carefully. If you make a mistake, we may be unable to process your request.

Do I need to register to make a purchase?

Registering makes purchasing a new product/part much easier and faster, but it is not mandatory to complete a purchase.

How can I update my personal information on my account?

You can log into your account right here to make any necessary changes.

What is the cost for shipping?

Enjoy free shipping on radioflyer.com for orders over $99. Valid only in the United States. Limit of three products per order. Free shipping is not valid on the Tesla Model S for Kids, Luke Skywalker’s Landspeeder, replacement parts, expedited shipping orders or orders shipping to Alaska, Hawaii, US Military or US Territory addresses. For orders that do not qualify for free shipping, the standard UPS shipping rate will be applied. Please contact Customer Service at (800)621-7613 to place an order shipping to US Territory or US Military addresses.

How do I retrieve my password?

You can have a new password emailed to you by entering your email address here. Please note that a new password will only be emailed to those with successful accounts with Radio Flyer.

Where can I get a copy of my invoice?

Please email customerservice@radioflyer.com with your request and provide your order number and the first and last name placed on the order. You will receive your invoice within 1 business day.

Do you offer any additional shipping options?

RadioFlyer.com offers UPS Ground and UPS 3rd Day as the shipping option for most toys and replacement parts. If you require more expedited service, please contact Customer Service at (800)621-7613 to place an order.

Am I required to pay tax?

Radio Flyer does charge tax on orders depending on the state your billing address is located in. The following states currently are charged tax: Arkansas, California, Colorado, Florida, Illinois, Kentucky, Michigan, Minnesota, Missouri Nebraska, New Jersey, New York, Pennsylvania, Tennessee, Texas, Virginia, Washington, and Wisconsin. This is subject to change. Radio Flyer is required by law to issue sales tax to residents in states where we have physical business locations.

Can I place an order over the phone?

We’d be happy to assist you by placing an order over the phone. We accept all major credit cards for pone orders. Purchase orders, money orders, cash on delivery, or personal checks cannot be accepted at this time. Our Customer Service Department can assist you by contacting us at (800)621-7613.

Can I email in my order?

We do not recommend emailing in your credit card information. It is best to complete an order through our website or over the phone with a Customer Service Representative.

Can I purchase a gift card?

Yes, you can purchase a gift card to radioflyer.com on our website at https://www.radioflyer.com/giftcard.html

Does Radio Flyer ship to an APO/FPO address?

Radio Flyer does ship to APO/FPO addresses! To complete an order, please contact Customer Service at (800)621-7613.

I live in Hawaii/Alaska, do you have other shipping options?

Please contact customer Service at (800)621-7613 to explore shipping options that will accommodate you better.

Do you offer gift wrapping?

At this time, we do not offer gift wrapping options for our products.

What are the preferred browsers for RadioFlyer.com?

Our website will work best if used on Chrome, Firefox, and Internet Explorer version 9 and above.

Are there any promotions?

Any active promotion we have will be listed on our homepage. You can follow us on Facebook, and Twitter (@RadioFlyerInc) for updates about our toys and promotions. You may sign up to receive email notifications of upcoming promotions right here!

How do I place an order for several products at once?

To make an order for several products, please email customerservice@radioflyer.com with the details of your order for carrier options and pricing on shipping.

Can I add a gift message to my order?

All of our orders do come with the option to add a gift message. If you complete an over the phone order, please let the representative you speak with know that you would like to add a message.