Customer Service

Customer Service

FAQ's

Do you have a Toll free number?

Yes

Our toll-free number is 1-800-621-7613. However, currently it is only accessible in the United States. International calls must be placed to our main number at 1-773-637-7100.

Does Radio Flyer have a warranty policy?

Yes

We have a 1 year warranty policy. The product warranty is good within one year from the date of purchase. We require a dated sales receipt for proof of purchase. A two year warranty policy will be provided to all customers who register their product. You can register online at or register with a customer service representative at (800)621-7613

Does Radio Flyer make donations?

Yes

Radio Flyer will consider product donations based on the reason for the donation and availability. All requests for donations must be made in writing, addressed to: Donations, Radio Flyer Inc. 6515 W Grand Ave Chicago, IL 60707. No exceptions. No phone calls or emails will be accepted. All responses from Radio Flyer to donation request parties will be made in writing. Sorry, no follow-up calls will be accepted either.

Where can I find Radio Flyer products?

Please visit our store locator. The store locator lists retailer addresses and phone numbers located in your home zip code. We recommend that you call the retailer before going to the store, to determine if they have the specific Radio Flyer product you are seeking in stock. Unfortunately, Radio Flyer does not have retailer inventory and pricing information.

Can I clean my Radio Flyer?

Yes

Cleaning depends on the type of product you own. The following are some cleaning suggestions. Please note, Radio Flyer does not recommend one cleaning product over another.

Steel & Wood Products: Clean with hot water and a mild detergent using a soft cloth, rinse with clean water and dry thoroughly. To protect the finish we recommend that you apply a liquid car wax and buff it out once product is dried.

Plastic Products: Clean with hot water and a mild detergent using a soft bristled brush, rinse with clean water, and dry any metal parts thoroughly.

Wood Products: Clean with hot water and a mild detergent using a soft Cloth, wipe down with clean water and dry thoroughly. To protect the finish we recommend you apply a liquid car wax or polyurethane.

Does weather affect my wagon or tricycle?

Weather can affect the durability of any product. We recommend the following:

Steel & Wood Products: Store in a protected area away from humidity, rain and snow. If the product gets wet, make sure to dry thoroughly. For winter storage, coat the wood & metal parts with a liquid car wax to prevent moisture from damaging the parts.

Plastic Products: Store away from long-term and / or direct sunlight as this may cause some color fading. The product should also be stored in an area that is cooler, as long term heat exposure can warp, de-form, and degrade the molded plastic.

Do you have a parts catalog?

Radio Flyer's product line is extensive, and at this time a parts catalog is not available.

Can I submit a photograph of my child with your wagon for use in your catalog?

Radio Flyer delights in receiving photographs of our customers enjoying their wagons and the many stories that go along with them. However, due to our policy we only use professional modeling agencies and employee's families for our catalogs and advertising usage. Radio Flyer also does not recommend any one modeling agency.

I own a Flexible Flyer Wagon, can I order parts?

Roadmaster manufactures Flexible Flyer Wagons. They can be reached at 1-800-626-2811 . Radio Flyer parts are not interchangeable with other manufacturers' wagon parts.

Can we purchase directly from Radio Flyer?

Yes! Most products are available for purchase direct from RadioFlyer.com.

Can I buy parts to build my own wagon?

Radio Flyer does not sell parts for individuals to build or customize their own wagons. We only supply parts for warranty replacement, or for products out of the warranty period.

Are Radio Flyer products recyclable?

Yes

Radio Flyer products are recyclable. Please consult your local recycling center for specific instructions.

Can I reuse the hubcaps?

Radio Flyer hubcaps are designed to remain secure once they are applied. Therefore, removing the hubcap would destroy its function. If you need replacements, please visit our Replacement Parts section, or call us at 1-800-621-7613 .

I am looking for one of your products, no store seems to carry it, what can I do?

Certain products are available in limited supply, and tend to sell very quickly. However, you may still be able to order it from one of our many online retailers or from our site if it is in stock.

I purchased one Radio Flyer model but prefer another, can I exchange it directly with Radio Flyer?

Radio Flyer does not handle exchanges or returns directly from the general public. We recommend you call the retailer where you purchased your Radio Flyer to ask them about their specific return or exchange policy.

How long does Radio Flyer stock replacement parts of discontinued items?

Radio Flyer stocks replacements parts for approximately 1-2 years after a product is discontinued. However, availability may vary based on demand.

I have a great idea for a new product, how can I submit it to Radio Flyer?

We accept submissions from professional inventors only. If you would like to submit your idea, please email your idea(s) to submissions@radioflyer.com. If you have an issue with an existing product, please contact our Customer Service Department at 1(800)621-7613.

Why does Radio Flyer discontinue products?

Today's toy industry is more competitive than ever. To be successful, retail stores must freshen their product mix with new items. The same holds true for manufacturers. Radio Flyer must continually develop new toys to meet retail and consumer demand. This leads to the discontinuation of older products to make room for new items.

Can you tell me how much my old wagon is worth?

Radio Flyer does not maintain information on the value of discontinued or older model products. We recommend contacting a local antique or toy dealer instead.

The wheels on my wagon squeak, what can I do?

We recommend you use liquid soap between the wheel and the axle.

My Pathfinder (#2700) wagon's front wheels do not seem to be functioning properly. What can I do?

First, check the front axles for a "R" for right and "L" for left. Make sure that when you are standing behind the wagon facing forward that the "R" axle is on the right side and the "L" axle is on the left side. If they are on the opposite sides, you will need to remove them and place them on the correct sides. The hubcaps holding the wheels and axles in place will need to be destroyed and will become unusable. Please visit our replacements parts site or call us at 1-800-621-7613 to order replacement hub caps.

If the axles are on correctly, try putting extra weight in the front of the wagon to increase function. With castor type wheels some shimmying is normal.

There is a rubber odor coming from the wheels of my Radio Flyer product, what can I do?

We recommend that you wash the wheels in hot soapy water and that you leave the tricycle or wagon outdoors. The rubber smell will dissipate with usage and time. It is important to note that the odor from the rubber wheels is not harmful and that Radio Flyer uses natural rubber to manufacture its tires.

I am refurbishing my wagon what kind of paint should I use?

For steel bodied wagons we recommend a high-gloss outdoor enamel spray paint in Fire Engine or Candy Apple Red. On wooden wagons, use semi-gloss outdoor enamel spray paint, once again in Fire Engine or Candy Apple Red. For safety purposes, do not use spray paint indoors.

I bought a wagon and the photo on the outside of the carton differs from the actual product inside the carton, why?

Radio Flyer constantly reviews its product and components for quality. Sometimes this requires us to make minor changes to a product in mid-production, and time restrictions do not allow for the appropriate changes on the carton artwork.

Our All Terrain Wheel doesn't hold air, what can we do?

The valve stem could be loose, try to tighten the stem. If this doesn't work, you can order a replacement from our website.

Do all the stores that are listed in the Online Store Locator carry the complete Radio Flyer product line?

Stores noted in the Radio Flyer Store Locator Section each carry a variety of Radio Flyer products, so please be sure to call first and make sure the product you are looking for is stocked at that particular store.

How do I apply for a position at Radio Flyer? What is your selection process?

You can submit a resume online. Radio Flyer invites candidates to engage in a candid conversation about our organization, our people and our open positions and we ask candidates to be candid with us. We ask that you are true to yourself about what you like to do, don’t like to do and what your aspirations are. When either of us “sells” neither of us wins. We seek a MATCH between the candidate and the opportunity. Everyone has a great match and we accept that everyone’s perfect match may not be with Radio Flyer, but we are committed to determining this during the interview process.

What are your benefits?

Please visit our career site to learn more about our benefits.

Does Radio Flyer ship to US Military addresses?

We ship toys and parts to US Military addresses. Please call customer service to place your order at 1-800-621-7613 Monday-Friday 8:00am to 5:00pm CST.