FAQs

FAQ

All FAQs	Most Common FAQs	General Questions
Product Parts	Maintaining Products	Order Status
Discontinued Items	Online Shopping	Careers at Radio Flyer

All FAQs

Tesla Model S for Kids

How do you recommend charging the battery?

When charging, refer to the light indicators on the top of the battery. We recommend unplugging the battery once all five lights are illuminated, and do not recommend charging over 12 hours. For best usage of your battery, we recommend plugging in the battery to charge once it has reached one light on the light indicator, and charging until all five lights are illuminated once more.

What features are included with the "Tesla Model S for Kids by Radio Flyer"?

The “Tesla Model S for Kids” includes working headlights, a working horn, a storage compartment under the front hood (the “frunk”), and a sound system for plugging in your music player

How can I customize my “Tesla Model S for Kids by Radio Flyer”?

Select your car’s color, choose your rim color, upgrade to a longer range battery, add a car cover accessory, purchase spare batteries and add your own personalized license plate & parking sign.

What is the age range for the Tesla Model S for Kids?

3-8 years old

What is the weight capacity for riding the Tesla Model S for Kids?

81 lbs.

What kind of assembly is required for the car?

The seat, steering wheel, and wheel rims are customer assembled. A Phillips head screwdriver is the only tool needed for assembly.

What is the benefit of a FlightSpeed™ Lithium Ion Battery?

FlightSpeed™ Lithium Ion Batteries provide the highest performance with:

The fastest charge time, taking as little as 3 hours to charge, while traditional lead-acid batteries require charging overnight (12-14 hours).
3 times the play per day versus competitors! Due to the long run time and short charging time.
Far longer life than traditional lead acid batteries, saving you money on replacement batteries.

How will the battery be charged?

Charging is easy with 2 quick options: 1) Plug into the charging port, just like a real Tesla or 2) simply slide out your battery to charge separately.

What’s the maximum speed and can the car be reversed?

Control max speed with 2 settings: up to 3 MPH or 6 MPH. There is a reverse setting on the car.

How long does the battery last?

There are two batteries available: The standard battery (RF60) will provide approximately 6 miles of riding per charge The premium battery (RF90) will provide approximately 9 miles of riding per charge

What is the total run time?

The standard battery (RF60) lasts between 1-2 hours of continuous running depending on speed selected The premium battery (RF90) lasts between 1.5-3 hours of continuous running depending on speed selected Note: The run times listed above are averages as they can vary by child’s weight, riding terrain and speed.

How big is the car and how much does it weigh?

Exterior (Overall) height/length/width: 21”/52”/28.5”
Seat to pedal (range, from front and back of seat): 17-22”
Frunk (Front Trunk): 15”x10”x8”
Weight: 40.5lbs
Package dimensions: 54.5”x18.5”x28”
Package weight: 55lbs
Wheel Dimensions: 9”x 4”W
Distance from back of seat to the steering wheel: 17”

What are the approved shipping destinations for the Tesla Model S for Kids?

The Tesla Model S for Kids has been tested and approved to ship to the following locations: Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Hong Kong, Italy, Luxembourg, Mexico, Netherlands, Norway, South Korea, Sweden, Switzerland, U.K. and US. Click here to make your selection: tesla.radioflyer.com

What is the input voltage and frequency?

At this time, the Radio Flyer Tesla Model S for Kids’ charger is designed for US use only. The input voltage is 110V and the frequency is 60Hz.

What does my Tesla Model S for Kids VIN mean?

To decode your VIN, click here

Can I get my Tesla Model S for Kids serviced?

Check out our Service Centers here!

Can I purchase accessories separately for my Tesla Model S for Kids?

Yes, accessories can be purchased separately here!

How do I assemble the steering wheel?

We have a helpful video to assist you with proper installation of the steering wheel. Please click here!

Discontinued Products

I have an old product, how do I get more information on it?

We’d love to share any information we have available to us! Please email a picture or two to customerservice@radioflyer.com.

Do you still have replacement parts for my discontinued product?

If you don’t see your model listed online, we may still have parts available for purchase. To see if we still have a particular part, please contact customer service at (800)621-7613 or email us at customerservice@radioflyer.com.

Do you have old decals available?

We no longer have any of the old decals available. If you have a steel wagon, we offer a decal for purchase. For more details, click here.

Do you have touch up paint/What paint should I use to refurbish my product?

Radio Flyer does not have paint available, as it is propriety. Paint that is similar, but not exact, in color may be purchased from a store using the PMS (Pantone Matching System) numbers below: Red: PMS 187 Dark Pink: PMS 1925C Light Pink: PMS 1905

How much is my product worth?

Radio Flyer does not maintain information regarding the value of discontinued or older model products. We recommend contacting a local antique or toy dealer for a proper estimate.

Do you have the instruction sheets for my product?

To find instruction sheets for your product, please click here. If you cannot locate your model online, please email customerservice@radioflyer.com with your model number or an image of your product. Our representatives will search through our archives to locate your particular product’s instruction sheet.

Do you still make the metal hubcaps?

The large metal hubcaps were replaced by the red plastic hubcaps in 1967. We no longer have any of the metal hubcaps available.

I have a Model 99, what wheels should I purchase?

We no longer manufacture wheels that measure 9 inches in diameter. We recommend purchasing our 8.5 inch wheels in a quantity of 2 or 4 to prevent an unstable wagon. Please note that this wheel has a steel inner hub and hard rubber tread. This wheel can be found here.

I have a Model 98, what wheels should I purchase?

We no longer manufacture wheels that measure 6.5 inches in diameter. We recommend purchasing our 7 inch wheels in a quantity of 2 or 4 to prevent an unstable wagon. This wheel can be found here.

Why did you discontinue this model?

Radio Flyer must continually develop new products to meet retail and consumer demand. This leads to the discontinuation of older products to make room for new items.

Product Care

Can I clean my Product?

Cleaning depends on the type of product you own. The following are some cleaning suggestions. Please note, Radio Flyer does not recommend one cleaning product over another.

Steel & Wood Products:Clean with hot water and a mild detergent using a soft cloth, rinse with clean water and dry thoroughly. To protect the steel portion, we recommend that you apply a liquid car wax and buff it out once it is dried.

Plastic Products:Clean with hot water and a mild detergent using a soft bristled brush, rinse with clean water, and dry any metal parts thoroughly.

Wood Products: Clean with hot water and a mild detergent using a soft cloth, wipe down with clean water and dry thoroughly.

Folding Wagons: Wipe clean with a towel.

How do I wash my electric ride-on animal?

Please note, Radio Flyer does not recommend one cleaning product over another. For your electric ride-on animal, we recommend wiping clean with a towel. We do not recommend removing the plush fabric from the product.

Will the weather affect my product/How should I store my product/Can I leave my product outside?

We do not recommend storing your products outside as the weather can affect the durability of any product. We recommend the following:

Steel & Wood Products: Store in a protected area away from humidity, rain and snow. If the product gets wet, make sure to dry thoroughly. For winter storage, coat the metal parts with a liquid car wax to prevent moisture from damaging the parts.

Plastic Products:Store away from long-term and / or direct sunlight as this may cause some color fading. The product should also be stored in an area that is cooler, as long-term heat exposure can warp, deform, and degrade the molded plastic

Battery Operated Vehicles:Do not use the product in wet conditions. Water or moisture can damage electronic components and limit product function. Store in a protected, shaded area away from rain and snow, preferably indoors. Direct sunlight can cause plastic surface’s color to fade. For best product performance and battery life longevity, store the product in a dry location between 35°F (2°C) and 77°F (25°C). The charger should be kept dry and is to only be used in dry locations. Charge the product’s battery one a month, even when not used. Failure to charge during long-term storage will negatively impact the capacity of the battery.

Folding Wagons:Store in a protected area away from humidity, rain and snow. If the product gets wet, make sure to dry thoroughly. For winter storage, coat the metal parts with a liquid car wax to prevent moisture from damaging the parts.

How do I wash my seat pads?

To clean the seat pads, without damaging them, we recommend wiping them down with a towel.

What if my product gets wet?

We recommend drying off your product immediately to avoid rust on metal components and hardware.

How do I wash the Soft, Rock and Bounce Pony fabric cover?

To clean the soft, rock and bounce pony fabric covers, we recommend placing them in a pillow case prior to putting them in the washer. Machine wash cold and line dry to avoid fraying.

Where can I donate used Radio Flyer toys?

You can give new life to used toys by donating them for resale to charity thrift stores or by donating them to local shelters, hospitals, preschools, nurseries, or church charities. Check locally for more options.

Can I get my Electric Vehicle serviced?

Check out our Service Centers here!

Replacement Parts

What is your return policy on replacement parts?

All of our Radio Flyer replacement parts orders placed on our website or through a representative are final. We do not offer any returns or exchanges on our replacement parts.

How do I purchase replacement parts?

Some of our most popular replacement parts for our most recent product line are available on our website here. Please choose the category from the drop down list and to see what products are available. You can also call Customer Service directly at (800)621-7613 for a complete list of replacement parts. Orders can be placed on our website or over the phone.

Do you ship replacement parts internationally?

Radio Flyer ships our replacement parts internationally. Please call Customer Service at (800)621-7613 to receive a shipping quote and to place your order.

I don’t see my product listed on your website; will the parts shown here work for my product?

Many of Radio Flyer’s replacement parts are specific to their model number. If you have a question as to whether or not a replacement part will fit your product specifically, please call Customer Service at (800)621-7613 or email at customerservice@radioflyer.com

How do I receive replacement parts under warranty?

Please click here for full details on our warranty policy. To submit a request for replacement parts under warranty, please click here.

Can I get my Electric Vehicle serviced?

Check out our Service Centers here!

Product Inquiries

My Radio Flyer product is missing parts, what should I do?

We apologize that you received your Radio Flyer product with a missing part(s). To place a replacement order under warranty, please fill out our Warranty Replacement Form, or contact customer service at (800)621-7613 or customerservice@radioflyer.com. Please have your MD Number on hand when contacting Customer Service. Please click here to view where your MD Code/Model Number is located.

How do I remove a hubcap?

Please click here for methods on how to remove your hubcap.

Can I buy the Build a Product accessories?

The Build a Product accessories are exclusive for that product option. Due to the licensing and packaging of the accessories, we are unable to sell them individually. As more accessories are introduced to our product line, they can be found here for purchase.

Can I order a separate name plate for my product?

No, name plates are available only through the Build-A product line.

Where is my MD code/Model Number?

Please click here to view where your MD Code/Model Number is located.

How can I get measurements on a product?

For a common product measurements, please visit the ‘DETAILS’ tab on the specific product page. For additional information, please email our Customer Service Team with your request at customerservice@radioflyer.com

What is your warranty policy?

Our toys come with 1 year warranty coverage for manufacturing defects. You can register your toy here for a free second year coverage (excluding Battery Operated Ride-On products, including the Tesla Model S for Kids). Please click here for full details on our warranty policy. To submit a request for replacement parts under warranty, please click here.

Do your products contain BPA?

We do not use BPA in any of our products.

Do your products contain Latex?

Latex is a chemical building block of natural rubber. Most Radio Flyer products are made of metal and plastic, but some of our air tires are made with a small amount of natural rubber. Therefore, they may contain trace amounts of latex. Please contact Radio flyer Customer Service for more assistance determining which product would best fit your needs.

Do your products meet safety standards?

All of our products meet the industry standards and regulatory standards. Our products are also tested against our own internal Radio Flyer standard that goes above and beyond those set forth by the industry to ensure that we create safe products.

Can I attach a push handle?

The push handles we have available are not universal and cannot attach to any trike. Your trike must have been initially manufactured with the predrilled slot on the frame in order to have a push handle attached securely.

Can I change the wheels on my product for the air/classic wheels?

The wheels on our products are not interchangeable as each of our products have unique measurements based off of their original design.

Why does my product look different than the picture?

Radio Flyer constantly reviews its product and components for quality. Sometimes this requires us to make minor changes to a product in mid-production, and time restrictions do not allow for the appropriate changes on the carton artwork.

Are the hubcaps reusable?

Radio Flyer hubcaps are designed to remain secure once they are applied. Therefore, removing the hubcap would destroy its function. If you need replacements, please visit our Replacement Parts section, or call us at (800)621-7613.

How can I get instruction sheets for my product?

Instruction sheets can be found here . If you cannot locate instruction sheets for your particular product, please email Customer Service customerservice@radioflyer.com with your model number and/or a picture of your product.

Odor from the wheels

We recommend that you wash the wheels in hot soapy water and that you temporarily leave the toy outdoors. The rubber smell will dissipate with usage and time. It is important to note that the odor from the rubber wheels is not harmful.

Where can I recycle the batteries in my electric-powered products?

For all Radio Flyer Rechargeable Sealed Lead-Acid Batteries and Lithium Ion Batteries, Please use the Call2Recycle locator to find a rechargeable battery recycler near you. Go to http://www.call2recycle.org/locator/ Please do not dispose of your Lead-Acid or Lithium Ion Batteries in your regular household trash.

For all Non-Rechargeable Batteries, please contact your solid waste department or go to www.Earth911.com to find a recycling program near you.

Sealed Lead Acid Batteries are found in the following products:

eWAGON™
GROW WITH ME RACER
LIGHTNING: ELECTRIC RIDE-ON HORSE
PEANUT: ELECTRIC RIDE-ON ELEPHANT WITH SOUNDS
RORY: ELECTRIC RIDE-ON LION WITH SOUNDS
6V BATTERY POWERED FIRE TRUCK FOR 2 WITH LIGHTS & SOUNDS
MONSTER TRUCK WITH LIGHTS & SOUNDS
BATTERY POWERED MOTO RACER™

Lithium Ion Batteries are found in the following products:

Tesla Model S for Kids

Are your products recyclable?

Once disassembled, Radio Flyer products are recyclable. Please consult your local recycling center for specific instructions or go to www.Earth911.com to find a recycling program near you.

How can I get a free second year warranty?

To register your product for a free second year warranty (excluding Battery Operated Ride-On products, including the Tesla Model S for Kids), please visit our Product Registration section on our website. You will need your Model number and MD number to register. Both numbers will be located on the product’s warning label. If you have any complications, please contact customer service at (800)621-7613 or customerservice@radioflyer.com and we can register it for you over the phone.

If the product was purchased from www.radioflyer.com on or after July 25th, 2018, it is valid for a two (2) year warranty (excluding Battery Operated products, including the Tesla Model S for Kids).

I have an idea for a new product. How can I submit it?

We accept submissions from professional inventors only. Please use our inventor submission form if you would like to submit an idea.

What is the difference between the classic tires and the air tires on the Build A Wagon and Build A Trike?

Classic tires roll smoothly on even surfaces and are manufactured from a high density foam material. All-terrain air tires offer the ultimate smooth ride on sidewalks, can travel rough terrain and are manufactured from rubber. They are both designed for a quiet ride and long lasting durability.

Can I get my Landspeeder serviced?

Check out our Service Centers here!

Online Shopping

There are multiple charges on my card. Does that mean I have multiple orders placed?

As long as you received one confirmation email with one Order Number listed, then only one order went through successfully. These charges on your card are pending authorizations tied to an unsuccessful attempt to make a purchase. For any order that failed, these authorizations will fall off of your account within 3-10 business days, depending on your bank.

Do you ship products internationally?

Yes, Radio Flyer ships within North America, as well as parts of EuroFpe and Asia. Please click here for a list of our international distribution. Please note that model availability will differ by country.

Can I bill to an international address and ship within the US?

As long as your shipping address is within the United States, an order can be placed with an international billing address. To place a successful order, please contact Customer Service at 773-637-7100.

What is your return policy on products?

Our Return Policy can be located here

Is your website secure?

Radio Flyer’s website has SSL (Secure Sockets Layer) at the checkout page and login page to protect any personal information you provide. If you prefer, we would be happy to complete an order over the phone. Please contact us at (800)621-7613.

My billing address doesn’t match my credit card, how do I place an order?

Please ensure that the billing address listed is linked with the particular card you are using to avoid multiple authorizations. If you are still experiencing issues, please contact Customer Service at (800)621-7613. If you see multiple authorizations on your account, they will fall off within 3-10 business days, depending on your bank.

What forms of payment do you accept?

Radioflyer.com is set up to accept Visa, Mastercard, American Express, Discover, and PayPal*. Over the phone orders can accept Visa, Mastercard, American Express, and Discover. *Paypal cannot be used towards the purchase of replacement parts.

Why do you require my birthdate to sign up?

The Children's Online Privacy Protection Act (COPPA) requires that we ask for your birth date. We do not save this information. Please enter the date carefully. If you make a mistake, we may be unable to process your request.

Do I need to register to make a purchase?

Registering makes purchasing a new product/part much easier and faster, but it is not mandatory to complete a purchase.

How can I update my personal information on my account?

You can log into your account right here to make any necessary changes.

What is the cost for shipping?

Enjoy free ground shipping when you create an account on radioflyer.com. Account holders must be logged into their account to receive free shipping. Free shipping is valid only in the United States. Limit of three products per order. Free shipping is not valid on the Tesla Model S for Kids, Luke Skywalker’s Landspeeder, replacement parts, expedited shipping options, or orders shipping to Alaska, Hawaii, US Military or US Territory addresses. For orders that do not qualify for free shipping, the standard UPS shipping rate will apply. Individuals with an account will also receive email communication with exclusive offers. For more details regarding Radio Flyer Accounts, please see our Terms and Conditions. Click here to join or log in to your account.

How do I retrieve my password?

You can have a new password emailed to you by entering your email address here. Please note that a new password will only be emailed to those with successful accounts with Radio Flyer.

Where can I get a copy of my invoice?

Please email customerservice@radioflyer.com with your request and provide your order number and the first and last name placed on the order. You will receive your invoice within 1 business day.

Do you offer any additional shipping options?

RadioFlyer.com offers UPS Ground and UPS 3rd Day as the shipping option for most toys and replacement parts. If you require more expedited service, please contact Customer Service at (800)621-7613 to place an order.

Am I required to pay tax?

Radio Flyer does charge tax on orders depending on the state your shipping address is located in. The following states currently are charged tax: Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wisconsin. This is subject to change.

Can I place an order over the phone?

We’d be happy to assist you by placing an order over the phone. We accept all major credit cards for pone orders. Purchase orders, money orders, cash on delivery, or personal checks cannot be accepted at this time. Our Customer Service Department can assist you by contacting us at (800)621-7613.

Can I email in my order?

We do not recommend emailing in your credit card information. It is best to complete an order through our website or over the phone with a Customer Service Representative.

Can I purchase a gift card?

Yes, you can purchase a gift card to radioflyer.com on our website at https://www.radioflyer.com/giftcard.html

Does Radio Flyer ship to an APO/FPO address?

Radio Flyer does ship to APO/FPO addresses! To complete an order, please contact Customer Service at (800)621-7613.

I live in Hawaii/Alaska, do you have other shipping options?

Please contact customer Service at (800)621-7613 to explore shipping options that will accommodate you better.

Do you offer gift wrapping?

At this time, we do not offer gift wrapping options for our products.

What are the preferred browsers for RadioFlyer.com?

Our website will work best if used on Chrome, Firefox, and Internet Explorer version 9 and above.

Are there any promotions?

Any active promotion we have will be listed on our homepage. You can follow us on Facebook, and Twitter (@RadioFlyerInc) for updates about our toys and promotions. You may sign up to receive email notifications of upcoming promotions right here!

How do I place an order for several products at once?

To make an order for several products, please email customerservice@radioflyer.com with the details of your order for carrier options and pricing on shipping.

Can I add a gift message to my order?

All of our orders do come with the option to add a gift message. If you complete an over the phone order, please let the representative you speak with know that you would like to add a message.

Why is sales tax an estimate at checkout?

The factors to calculate the sales tax can change between the time you place an order and when your shipment is complete. As a result, the tax calculated on your order may fluctuate when your order is completed. We provide an estimated tax at checkout and this amount will be confirmed as your order ships and your payment is settled.

Careers at RF

Are there any job openings at Radio Flyer?

Radio Flyer is continuously looking for a good MATCH between the candidate and the position opportunity. For a full list of current openings, please visit the career section of our website.

How do I apply for a position?

For a full list of current openings, please visit the career section of our website. Here, you’ll have the ability to upload your resume.

What are the benefits of working at Radio Flyer?

Radio Flyer has many great benefits, including a wellness reimbursement to help make it easier to join your local gym, 2 paid days off per year to volunteer at your favorite charity, a collaborative work environment, and many more! For more details, please visit our Benefits section of our website.

Order Status

How can I check the status of my order?

You can check the status of your order by going to https://ordertracker.radioflyer.com/

How do I cancel my order?

If you would like to cancel your order, please contact Radio Flyer’s Customer Service Department at (800)621-7613 within 1 hour of placing your order. Cancelations can only be made during Customer Service’s business hours, which are Monday through Friday from 8:00am CST to 5:00pm CST.

How do I make changes to my order?

Radio Flyer allows edits on an existing order within 1 hour of placing your order. Please call Customer Service directly at (800)621-7613. Please have the credit card that you used for the initial order on hand.

Why do I have multiple charges for an order that went through once?

The multiple charges that you are seeing are pending authorizations. These authorizations are attempts and not official captures, and will drop from your statement within 3-10 business days, depending on your bank. These charges may have appeared due to multiple order attempts or a difference between the billing and shipping address. However, unless you have received multiple order numbers, only one order has been received in our system. If you would like to verify your order, please call Customer Service at (800)621-7613.

How do I know you’ve received my order?

When an order has gone through successfully, Radio Flyer will send an order confirmation and order number to the email address that was provided during the order. If you do not receive an email, please contact Customer Service at customerservice@radioflyer.com or (800)621-7613.

General

Do you offer wholesale/discount pricing for large orders?

At this time, Radio Flyer only offers wholesale/discount pricing to our retail partners. If you are interested in becoming a retail partner, please contact Account Services at (800)621-7613 to speak with a representative Monday through Friday 8am-5pm Central Standard Time. Or email accountservices@radioflyer.com anytime and someone will respond within 2 business days.

How do I make a donation request?

Radio Flyer will consider product donations based on the reason for the donation and availability. All requests for donations must be made in writing, either addressed to: Donations, Radio Flyer Inc. 6515 W Grand Ave Chicago, IL 60707, or sent via email to customerservicedonations@radioflyer.com. No phone calls will be accepted. All responses from Radio Flyer to donation request parties will be made in writing as well.

How do I contact Customer Service?

Radio Flyer Customer Service is available Monday through Friday 8am-5pm Central Standard Time, at (800)621-7613 or by email at customerservice@radioflyer.com. We will return reply to your message within two business days. Please provide as many details as possible, including model number and the color of the Radio Flyer product.

What is the best time to call Customer Service?

Customer Service typically fields a higher volume of calls on Mondays, during the lunch hour and on the first business day following a holiday. For faster assistance, we recommend calling Tuesday – Friday, between the hours of 8:00am and 11:00am CST or 2:00pm and 5:00pm CST. You can also complete the Contact Us form at any time and a Customer Service Representative will provide a detailed response within two business days.

Where can I locate instructional videos?

Our Helpful Hints videos can be found under the Ask tab at the top right of our website.

Where can I share my photos of my children/Radio Flyer products?

We’d love to see your photos and hear your story. Submit your photo and story to our Little Red Stories Contest and you could be one of our monthly winners! You can also share them with us on social media. Follow us on Facebook, Twitter, and Instagram.

Why do you require my birthdate to sign up?

Is Radio Flyer on Social Media?

We are! You can follow us on Facebook, Twitter, Instagram, YouTube, and Pinterest.

How can I throw a Radio Flyer Birthday party?

Click here for party planning tools! You can also visit our blog and Pinterest for inspiration on your Radio Flyer themed birthday!

When was Radio Flyer founded?

Radio Flyer was founded by Antonio Pasin in 1917. For more information, please visit our Heritage section of the website.

Where is Radio Flyer headquartered?

Radio Flyer offices have proudly been located in the same building in Chicago, Illinois. 6515 W Grand Ave Chicago, IL 60707

How do I become a retailer?

To become a Radio Flyer retail partner, please contact Account Services at (800)621-7613 to speak with a representative Monday through Friday 8am-5pm central standard time. Or email accountservices@radioflyer.com anytime and someone will respond within 2 business days.

I am tax exempt, how can I place an order?

To place a tax exempt order, we will need to view a copy of your tax exempt form. This form can either be emailed to customerservice@radioflyer.com or faxed to (773)637-8874. Please include a contact phone number and a representative will contact you within 1 business day to complete your order.

What are your customer service hours?