Through our replacement parts program, we help people extend the life of well-loved Radio Flyer products. We provide advice and replacement parts for those who want to refurbish wagons to pass down to the next generation and for people who just need to replace a wheel that may have been damaged through heavy use. If we no longer make the exact wheel or axle needed, we work with the customer to see if they can use a part from a similar product. In 2015 and 2016, we shipped over 123,000 replacement parts. Many of these were to restore products outside of their warranty period.
Profile: Stacey Brooks, CUSTOMER SERVICE MANAGER
“The best part of working in the Customer Service Team is how appreciative our customers are. We’ve made a conscious decision to be kind and to offer what we call FUNomenal service. We strive to help people lovingly restore old models so the next generation can enjoy them, too. We even get calls about wagons we sold in the 1920’s!
Each of our Flyers who work on replacement parts receive training on our current products, in addition to the products from our history. This allows us to maintain an expert level of knowledge to take orders, provide advice, and mail parts, even smaller components, such as hubcaps or hardware. I love reading the Little Red Stories people send in about restored wagons being passed down to the new generation of riders.”
A Customer Perspective
Dear Radio Flyer,
Wanted to pass along the attached picture of the completed wagon restoration. I originally purchased this wagon about 20 years ago for my children and will now look forward to taking my grandson for rides in it when he comes to visit.
Although the restoration project took longer than I expected, I’m very pleased with the end result. I would be remiss if I didn’t send you a picture of the finished product as you were remarkably helpful every step along the way! Really appreciate the fact, despite my numerous questions, you always made me feel like you were more than willing to help out. At times, I felt we were working on it together.
In closing, I want you to know you have been a great ambassador for Radio Flyer. They are truly fortunate to have you representing the company. I can honestly say the service you provided me during this project was some of the best I have ever received.