Return Policy

Return Policy

Radio Flyer Return Policy for Finished Products

Returned items must be in new condition with their original packaging and may be returned within 30 days from the purchase date.

Items purchased for the holiday season may be returned through January 31st.

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges for both delivery and returns are not refundable. Please also note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment they used to make the purchase.

All returns require a RMA, Return Merchandize Authorization number, which may be obtained by contacting Radio Flyer Customer Service at 1-800-621-7613.

Please be sure to use a secure shipping method to send the item, so that it may be tracked. Radio Flyer will not be responsible for items lost during shipping and cannot process your return until the item is received.

Radio Flyer Return Policy for Customized Wagons Only

Once assembled, a wagon body may not be returned, except when due to defect. Wagon accessories purchased as part of your customized wagon order including canopies, storage kits, umbrellas and seat pad kits in new condition may be returned or exchanged within 30 days from the purchase date.

Items purchased for the holiday season may be returned through January 31st.

Personalized wagons may not be returned or exchanged except when due to a product defect. This does not include misspellings or typing errors that occurred during the order process. Please check your order carefully before purchasing to ensure your personalized message is correct.

Radio Flyer Return Policy for Parts

Any replacement parts ordered online or over the phone with a representative are considered final. We do not offer refunds, exchanges, or returns on replacement parts.

Defective Product

We want you to be pleased with your Radio Flyer purchase. If you receive a product that is not functioning properly, please call our Customer Service Department at 1-800-621-7613. Customer Service hours are 8:00am CST - 5:00pm CST, Monday to Friday.

Cancellation/Changes to your Radioflyer.com Order

If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting Radio Flyer Customer Service at 1-800-621-7613.

PLEASE NOTE - Order changes can only be made during Customer Service business hours. Customer Service hours are 8:00am CST - 5:00pm CST, Monday to Friday. These changes include cancellation requests, address changes, upgraded shipping or adding items to your order.