Refund policy
RETURN POLICY - UNITED STATES
Radio Flyer Return Policy for Finished Goods (excludes Build-A, Replacement Parts, and Tesla Model S for Kids)
Returned items must be in new condition with their original packaging and unassembled. Purchases must be returned within 45 days of delivery.
Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges for both delivery and returns are not refundable. Please also note that this also applies to items received as gifts. If you return a gift, you may receive a credit to Radioflyer.com in place of a refund.
All returns require pre-approval by contacting Radio Flyer Customer Service. To initiate a return, login to your account here.
Please be sure to use a secure shipping method to send the item, so that it may be tracked. Radio Flyer will not be responsible for items lost during shipping and cannot process your return until the item is received.
Any large package surcharge charged at checkout is non-refundable.
Please note that the following items are final sale and cannot be returned: Model #952 Riptide: Red 12V Ride-On Kids Car and Model #952P Oasis: Pink 2-Seater 12V Ride-On Car.
Located in the Chicagoland area? Should you wish to drop your return off at the Radio Flyer Store at Woodfield Mall, you must first contact Customer Service to receive an RMA number. Customer Service will provide you with steps and directions to complete your return at the Radio Flyer Store.
Radio Flyer Return Policy for Build-A-Wagon, Build-A-Trike, and Build-A-Scooter
Wagons and scooters with personalized names may not be returned or exchanged except when due to a product defect. This does not include misspellings or typing errors that occurred during the order process. Personalized nameplates are final sale. Accessories purchased as part of your customized order (such as canopies, storage and seat pads) in new condition may be returned or exchanged within 45 days of delivery. Shipping charges for both delivery and returns cannot be refunded. Purchases made on or after October 16th, 2023 may be returned by January 31st, 2024.
Located in the Chicagoland area? Should you wish to drop your return off at the Radio Flyer Store at Woodfield Mall, you must first contact Customer Service to receive an RMA number. Customer Service will provide you with steps and directions to complete your return at the Radio Flyer Store.
Radio Flyer Return Policy for Parts
Any replacement parts ordered online or over the phone with a representative are considered final. We do not offer refunds, exchanges, or returns on replacement parts.
If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting Radio Flyer Customer Service here or calling 1-800-621-7613.
Radio Flyer Return Policy for Tesla Model S for Kids
Returned products must be in new condition with their original packaging and unassembled. Purchases must be returned within 45 days of delivery. Purchases made on or after October 16th, 2023 may be returned by January 31st, 2024. License plates and parking signs are final sales. This does not include misspellings or typing errors that occurred during the order process. Shipping charges for both delivery and returns cannot be refunded.
Returns and refusal of delivery will be subject to a 10% restocking fee.
The $100 large package surcharge charged at checkout is non-refundable.
Located in the Chicagoland area? Should you wish to drop your return off at the Radio Flyer Store at Woodfield Mall, you must first contact Customer Service to receive an RMA number. Customer Service will provide you with steps and directions to complete your return at the Radio Flyer Store.
Radio Flyer Return Policy for Flyer™ S533 eScooter
Flyerâ„¢ e-Scooters can be returned for free within thirty (30) days of delivery. To return a product that is not defective or damaged, you must contact Customer Service within thirty (30) days of the receipt of the product. To qualify for a return, the product must:Â
- be in the original packaging and condition that you receive it in; and
- must include all items that were inside the box, including but not limited to all of the packaging, the charger, hardware, instruction manual, etc.
Customer Service must authorize the return and provide an RMA number for your return. Returns will not be accepted without prior approval. Any warranty issues must be resolved prior to processing a return. Returns for scooters purchased after thirty (30) days of delivery will not be accepted. The purchaser is responsible for all return shipping costs. To begin a return, email customerservice@radioflyer.com with your order number and reason for the return.
Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Refunds will not include the cost of any initial shipping costs or any large package surcharges.
Refusal of delivery will be subject to a 10% restocking fee.
Please be sure to use a secure shipping method to send the item, so that it may be tracked. Radio Flyer will not be responsible for items lost during shipping and cannot process your return until the item is received.
Located in the Chicagoland area? Should you wish to drop your return off at the Radio Flyer Store at Woodfield Mall, you must first contact Customer Service to receive an RMA number. Customer Service will provide you with steps and directions to complete your return at the Radio Flyer Store.
Defective Product
We want you to be pleased with your Radio Flyer purchase. If you receive a product that is not functioning properly, please call our Customer Service Department at 1-800-621-7613. Customer Service hours are 8:00 am CST - 5:00 pm CST, Monday to Friday.
Cancellation/Changes to your Radioflyer.com Order
If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting Radio Flyer Customer Service here or calling 1-800-621-7613.
PLEASE NOTE - Order changes can only be made during Customer Service business hours. Customer Service hours are 8:00 am CST - 5:00 pm CST, Monday to Friday. These changes include cancellation requests, address changes, upgraded shipping or adding items to your order.
Returned items must be in new condition with their original packaging and unassembled. Refunds will only be issued for the purchase price of the item returned. Shipping charges are not refunded. The customer is responsible for any returned shipping charges.
All returns require an RMA, Return Merchandise Authorization number, which may be obtained by contacting Radio Flyer Customer Service at custserv@radioflyer.com. Customer Service hours are 8:00 am CST - 5:00 pm CST, Monday to Friday.
Please add the RMA# to the outside of the box you are returning. Failure to provide an RMA number with return items may be subject to no refund for your returns.
If you refuse delivery of a shipment you will be credited the purchase price less all the shipping charges and re-stocking fee, if applicable.
If you receive a defective product from us, please call us at 1.800.621.7613 or e-mail us at custserv@radioflyer.com.
Flyerâ„¢ Return Policy for eBikes and eScooters
You can find details regarding our eBike and eScooter return policies here.
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Return Policy - Canada
All products (excluding Tesla Model S for Kids)
Returned products or refusal of delivery will be subject to a 10% restocking fee. Wagons and scooters with personalized names may not be returned or exchanged except when due to a product defect. This does not include misspellings or typing errors that occurred during the order process. Personalized nameplates are final sale. Accessories purchased as part of your customized order (such as canopies, storage, and seat pads) in new condition may be returned or exchanged through January 31st, 2022 from the purchase date. Shipping charges, handling fees for both delivery and returns cannot be refunded.
Returned items must be in new condition with their original packaging, unassembled, and may be returned through January 31st, 2022.
Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges and handling fees for both delivery and returns are not refundable. Please also note that this also applies to items received as gifts. If you return a gift, you may receive a credit to Radioflyer.com in place of a refund.
All returns require an RMA, Return Merchandise Authorization number, which can be obtained by emailing Customer Service at custserv@radioflyer.com. Customer Service hours are 8:00 am CST - 5:00 pm CST, Monday to Friday.
Please be sure to use a secure shipping method to send the item so that it may be tracked. Radio Flyer will not be responsible for items lost during shipping and cannot process your return until the item is received.
Defective Product
We want you to be pleased with your Radio Flyer purchase. If you receive a product that is not functioning properly, please call our Customer Service Department at 1-800-621-7613. Customer Service hours are 8:00 am - 5:00 pm Central Standard Time, Monday to Friday. You may e-mail us anytime at custserv@radioflyer.com
Cancellation/Changes to your Radioflyer.com Order
If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting Radio Flyer Customer Service here or calling 1-800-621-7613.
Tesla Model S for Kids
All Tesla sales to Canada are final. The customer is responsible for all fees and shipping charges. Refusal of delivery will be subject to a 10% restocking fee.Â