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Why is the product being recalled? The Scoot 'N Zoom (model #711) is being voluntarily recalled because the product may tip over causing a child to fall while riding, posing a risk of injury. |
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When and where was this product sold? It was sold primarily at Wal-Mart, and also certain other stores from August 2010 through August 2011. |
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Where was the item manufactured? It was manufactured in the United States. |
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How do I verify if I have this product in my home? If you have a yellow UPC Code on the bottom of your unit, you have a redesigned unit and it is NOT affected by this recall. However, if there is not a yellow UPC sticker on the bottom of your Scoot 'N Zoom, we will send you a $20 refund check. |
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How do I receive a refund? Click on the "yellow box" above to begin the process. You can enter your information to receive a postage-paid envelope with instructions to receive a $20 refund. |
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Should I return the product to the store where I bought it? No, please fill out the form above to begin the refund process or contact customer service at 1-800-621-7613 or custserv@radioflyer.com. |
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Should I send you the product? No, please fill out the form to receive a postage-paid envelope to begin the refund process. |
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What do you need my phone number for? We will only use this information should we need to contact you about processing your exchange. |
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I live in Canada. Is the process the same? No, please contact customer service at 1-800-621-7613. |