Scoot 'N Zoom Recall Information

711 Recall Information

 

Why is the product being recalled?  The Scoot 'N Zoom (model #711) is being voluntarily recalled because the product may tip over causing a child to fall while riding, posing a risk of injury.

When and where was this product sold?  It was sold primarily at Wal-Mart, and also certain other stores from August 2010 through August 2011.

Where was the item manufactured?  It was manufactured in the United States.

How do I verify if I have this product in my home?  If you have a yellow UPC Code on the bottom of your unit, you have a redesigned unit and it is NOT affected by this recall. However, if there is not a yellow UPC sticker on the bottom of your Scoot 'N Zoom, we will send you a $20 refund check.

How do I receive a refund?  Click on the "yellow box" above to begin the process. You can enter your information to receive a postage-paid envelope with instructions to receive a $20 refund.

Should I return the product to the store where I bought it?  No, please fill out the form above to begin the refund process or contact customer service at 1-800-621-7613 or custserv@radioflyer.com.

Should I send you the product?  No, please fill out the form to receive a postage-paid envelope to begin the refund process.

What do you need my phone number for?  We will only use this information should we need to contact you about processing your exchange.

I live in Canada. Is the process the same?  No, please contact customer service at 1-800-621-7613.

 

To see the CPSC press release click here.